Sending & Returns

We've created this quick start guide to help get you creating labels and sending your consignments in no time!

Please note, this guide only covers the essentials. Have a read of the in-depth articles and training if needed. 

The following steps outline the process of creating a label to be sent from your "Site" location. 

A site is a physical address recognized as a valid collection point by the carriers, and is listed as the default sender address saved in the "Sender" field.

Sending 

Step 1: Receiver Details

With the sender address set by default, the first step is to enter the address and required details of the receiver in the "Receiver" section, shown marked with an asterix in the image below. 

 

GSS validates the address based on the Suburb, State/City, and Postcode. The Building and Street sections are there for you to make sure the address is accurately entered.

If the error "Destination: Suburb/City/Postcode is not valid" appears, you will need to re-type the suburb until GSS supplies a suggestion that you can select.

 

Contact field should contain the name of the receiver. i.e. "John Smith"

Phone is not mandatory for domestic parcels but when sending internationally, it does become a requirement.

Email is not required but if you enter an email address of the receiver, you can use the "Send T&T" (track & trace email) function that sends your customer a tracking link to their parcel once the label is created.

The automated email GSS sends can be customized, learn more about this here

 

Step 2: Packages

Now we want to enter the package details of the parcel.

If you have received your intro pack with samples of the GSS satchels, you can select the corresponding size from the stock menu as shown in the image above. Please ensure to alter the weight to the same weight as your package and height.

To enter a custom package size, leave the stock option as "Custom" and enter the correct dimensions (cm) and weight (kgs). The cubic measurement (m3) will be calculated automatically.

See this article on measuring unique shaped packages;
https://support.gosweetspot.com/hc/en-us/articles/212299897-Measuring-and-Weighing-an-item-for-GSS

Once the package details are entered correctly, click on the calculate freight button and select one of the carrier's services provided by clicking the "Go" button. This will print out your label or download it as a pdf.

Note: You will need to have your thermal printer setup or A5 sheets loaded in your home/office printer in order to create labels. By default, your settings should be set to download labels as a pdf, however some browsers will block the pop-up action of the pdf.  

The following article explains how to adjust the your browser settings to allow pdf downloads;
https://support.gosweetspot.com/hc/en-us/articles/213404478-Allowing-GSS-PDF-Downloads

If you're having difficulty with your thermal printer, please see the support videos on the following page; https://support.gosweetspot.com/hc/en-us/categories/360000099935-Support-Videos

Step 3: Booking

Once your parcels are ready with the labels stuck on them, click on "Reprint & Manifests" to access the booking page.

Select the carrier you wish to book with from the carrier drop down list. Tick the check-box on the left of "Connote" and click on the orange "Book Pickup" button as per the image above.

The "Book Pickup" button should turn green, however you can always confirm your booking has been accepted by selecting the "Booking History" button on the right hand side of the page as shown in the image below.

We recommend booking at least 1 hour prior to the driver's service time to ensure pickup is made on the same day.

Please contact the carrier you are booking with if you are unsure of the service times in your area. You can find the carriers' contact details listed on the Account Numbers page under Billing, shown in the image below.

Please book as early as you can and if possible, confirm the service times with your driver when they arrive.

Note: Cut off times vary for all carriers and areas.

More details on booking can be found on the Reprints & Manifests page;
https://support.gosweetspot.com/hc/en-us/sections/360000201435-Reprint-Manifests

Your parcel is now ready for collection!


Should you or your customer need to check the delivery status of their parcel please see further details on the tracking & history articles which you can access here;
https://support.gosweetspot.com/hc/en-us/articles/207283297-Tracking-History

If you get stuck, please contact support via phone or email using the support contact form
shown below.

Freight Forwards

The Freight Forwards service is used to send goods from one 3rd party to another with you managing the freight. This process is quite similar to Outbound & Export.

The following steps outline the Freight Forward process:

  1. Click on "Create" -> "Freight Forwards". You will notice that the Sender and Receiver fields are now cleared for you to populate.  Note: You must enter both the sender and receiver address details along with the package details as you would when creating a label to send. Click the calculate freight button.
  2. Click the 'GO' button to create your label and you will see two options to create a return label.
  3. The two options for creating a return label will let you decide what to do with the label
    • Email Ticket - This option emails a PDF download attachment of the label to the sender, along with a hyperlink that they will need to book a pick-up.
    • Print - Selecting 'Print' simply prints the label. You can then hand over/ship the label to the sender manually (some customers send out replacement goods with a return label inside their parcel).

Note: In either case, the sender will need to book the collection. They can do this by using the link provided in said email or by calling the respective courier and notifying them that they have a pre-paid package ready for collection.

 

Returns and Imports

The Returns and Import tab is used when you want to have an item returned to your address or imported to your GSS listed address. 

  1. Click on "Create" -> "Returns and Import". You will notice that the Sender and Receiver field details are swapped making you the receiver and the sender field cleared for you to populate. 
  2. Enter the sender and package details as you would when creating a label to send. Click the calculate freight button.  
  3. Click the 'GO' button to create your label and you will see two options to create a return label.
  4. The two options for creating a return label will let you decide what to do with the label
    • Email Ticket - This option emails a PDF download attachment of the label to the sender, along with a hyperlink that they will need to book a pick-up.
    • Print - Selecting 'Print' simply prints the label. You can then hand over/ship the label to the sender manually (some customers send out replacement goods with a return label inside their parcel).

In either case, the sender will need to book the collection. They can do this by using the link provided in said email or by calling the respective courier and notifying them that they have a pre-paid package ready for collection.