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Easy Returns & Pay-As-You-Go (PAYG)

  • Updated

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Our New Hassle-Free Return Courier Service

We know that returns are a natural part of doing business—and now they’re easier than ever. With our new Easy Returns & Pay-As-You-Go (PAYG) Service, your customers can return parcels with just a few simple steps—book, pay, and send!

Why your customer will love it:

  • Upfront Pricing - Your customer knows the exact cost before returning their parcel
  • Easy to use - an intuitive online booking process
  • Process it at home - no need to drive or wait in line at the local post office

Why you would love it:

  • Less admin for you - giving you more time to focus on your business
  • Easy integration - simply add the link on your returns page or direct customer communication
  • Competitive advantage - stay ahead of the trend at no extra cost to your business

How it works

Step 1: Enter pickup and delivery info

Your customer will need to provide their own pick-up information this could be their home or office and then you will need to provide your customer with the return address that the parcel will need to go to.

Step 2: Add parcel size and weight

Please notify your customer to measure and weigh the parcel after it has been packaged correctly as any packaging and packing material will need to be calculated within the parcel size and weight.

Maximum Measurements:

  • Length: 150 cm
  • Cubic: 0.125 m3
  • Weight: 25 kg

Step 3: Select the service and provide the pickup information

Shipment details will be automatically filled but your customer will need to confirm and provide their information here.

From here after selecting 'Get Pricing' your customer will see different pricing options based on where they are sending from.

Please note: If a customer does not create a free account the booking will be made as soon as the customer pays for the parcel.

If an account is created they will be able to book for a pickup time that best suits them or when packed and ready to be collected.

Step 4: Review and Pay

Your customer will need to review the information they have provided in the previous steps and once everything looks good they can go ahead with the payment.

One-off shipment: The customer will need to pay for the shipment directly and will not be able to cancel the job if no longer required. (Will need to contact support@gosweetspot.com for us to refund the amount)

With a free account: The customer will need to top up with a minimum of $10 as a credit and will have the ability to cancel the booking if required.

Step 5: Print the label

Once your customer has processed the payment this will enable them to download the label as a PDF file which will also be sent by email (to sender email).

They can then do the following;

Print Using a Regular Printer: Downloaded as a PDF file just cut and securely tape it to the package.

Print Using a Label Printer: Downloaded as a PDF file just print to their label printer and stick it on the package.

Step 6: Courier collects it

After booking your customer will wait for the courier and is usually collected within 2 business days from the date of booking if there are any collection issues please contact us at support@gosweetspot.com with the tracking number provided.

Does Your Business Offer Returns? Here’s How to Implement This

To integrate this into your business, you can include the following link in your returns policy—provided that clear instructions are given before your customer sends it out. Alternatively, you can share the link with the customer after confirming their return request by email: https://payg.gosweetspot.com/shipments/create