Under ticketing (UT) is a charge that may show up on your invoice if the measurements of your package were found to be entered incorrectly on our system as opposed to what the respective carrier had found to be the case. The UT charge is there to amend the underpayment of the package that was sent.
All couriers use an industry certified scanner, enabling them to re-measure packages they receive to make sure they are declared properly. These scanners subsequently allocate the appropriate measurements if they were declared incorrectly.
Both GoSweetSpot and independent third-parties have audited their scanners and on both occasions have had 100% accuracy.Due to their reliability, if there is a charge that a customer wishes to dispute, they would need to substantiate their claim with photographic evidence of a package with the same dimensions.
The Customer must supply GSS with an image of them measuring the same stock size before we can dispute the charge with the couriers.
Steps to Dispute your UT Charge
- The customer must supply images of the packaging, clearly focused on the dimensions of the package
- We will then forward the images on to the respective carrier and ask for clarification on what the scanner determined as the dimensions
- We let the customer know that we have disputed the charges, and our contact at the carrier will let us know if the credit has been approved or declined.
With most international couriers, customers are only charged the difference in the freight cost. There is no penalty fee for FedEx. However, First Global Mail has a penalty fee of $6 per consignment, and NZ Post has a $1 fee per UT charge.
First Global Mail charges the difference as well as a $6 fee regardless of how big the difference is.
NZ Post Intl Courier, Intl Air Satchel Tracked, Intl Air Parcel, andGoAustraliashows the volumetric weight vs. the actual weight on invoices and charges based on the difference. They charge the greater of either the difference between actual m3 vs declared m3 OR the difference between actual KG vs declared KG. There is an additional penalty fee of $1 per UT charge.
FedEx charges the cost difference of the freight. There is no additional fee. On the invoice, the UT charge will always show up as a KG under-declaration (e.g., Declared: 1.5kg, Actual: 4.6kg). However, it is not always a KG issue. Your FedEx UT charge could mean it could be a volumetric weight (dimensions of the parcel) issue or the actual weight issue. We will only know what the issue is once we have made an inquiry with FedEx.
Package =25.0cm x 21.0cm x 15.0 cm, 1.5kg, 0.008m3
Volumetric weight is = 0.0075m3 (1.5x200=0.0075)
On your invoice, you will see FedEx #274060877657 Declared: 1.500kg Actual: 4.6kg
Declared= 1.500kg (the actual weight you declared)
Actual= 4.6kg ( actual weight, meaning the weight was incorrect)
0.023m3 ( volumetric weight, meaning the dimensions were incorrect) (4.6kgx200=0.023m3)