After a decade of service, we are retiring Print Agent 2 for Mac due to increasing maintenance challenges, a lack of recent updates, and the availability of a more modern replacement. The outdated system has become difficult to support, lacks essential security and performance improvements, and no longer meets evolving business needs. To ensure efficiency, security, and a better user experience, we have transitioned to GoPrint: Simple & Advanced, which offers enhanced features, ongoing support, and improved reliability. We appreciate your cooperation as we move forward with this upgrade.
Need Assistance? Contact Your Internal Technical Support
If you encounter any issues during the update process or require further assistance, please reach out to your organization's internal technical support team. They are best equipped to provide immediate help tailored to your specific environment.
Step 1: Identify your MacOs hardware
- If your Mac is based on the latest M1 CPU or is under 3 years old, go to Step A2
- If you Mac is Intel based and older then 3 years, go to Step B2
Step A2: Download and install GoPrint
GoPrint is replacing Print Agent 2 for Mac. This will be the long-term support version of the application. Moving to this new application will require you to configure your printer name on the app as well as update your existing users to this new printer link
Please follow the guide here, to install and configure GoPrint for Mac.
If already installed and using GoPrint please move to step 3 to remove Print Agent 2 from your system.
- After configuring, you will need to select the new printer for your profile from Administration > Preferences & Settings
- Do a test print to ensure everything is working as expected.
Step A3: Remove Print Agent 2 from your Mac
- Locate the app in Finder and move it to Trash to remove it from your machine.
- Go to Manage Printers and remove the Print Agent 2 line. During this process, you will be able to reassign your existing users' preferences to the new printer.
- You have now completed the migration. You don't need to follow the steps below.
Step B2: Update your local Mac DNS
Due to technical issues, GoPrint for Mac is incompatible with your macOS version. We are working on resolving this. Your present workaround will be to add a setting in your Mac that tells Print Agent 2 for Mac where our servers are.
Follow the instructions here.
Need Assistance? Contact Your Internal Technical Support
If you encounter any issues during the update process or require further assistance, please reach out to your organization's internal technical support team. They are best equipped to provide immediate help tailored to your specific environment.