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Track & Trace Emails Verification

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Major email providers like Gmail and Yahoo are implementing stricter email verification steps in the fight against spam and fraudulent emails.  It is expected that other providers will follow.

You can click here for a detailed explanation of the recent changes from SendGrid, the mail platform that GoSweetSpot uses.

In very simple terms, the email sender needs to be verified digitally.

To ensure your intended recipient receives the emails, you have two options for sending emails.

  1. Send using a dedicated email address from GoSweetSpot, which is no-reply@e.gosweetspot.com
     

  2. Send using your own SendGrid account.

To achieve this, we are now enforcing two levels of checks.

  • Sender's domain authentication.  On setup, we will validate if your domain, e.g, companyname.co.nz, is already set up as a known domain on your own SendGrid Account.

  • The Reply-To email address is a valid and real, accessible mailbox.

You will need to have at least 'Standard' user permissions to change these settings (otherwise you will receive a '401 Unauthorised' error message). If you receive a 401 error, please notify an administrator on the account to make the changes.

Option 1: Sending using GoSweetSpot (no-reply@e.gosweetspot.com) *Recommended

This is the simplest and out-of-the-box option.  All your emails will be sent from noreply@e.gosweetspot.com. However, the 'Reply To Email Address' will be your email address that will be used. This will ensure that when your recipient replies to the emails, these come directly to you. Otherwise, leaving the Reply To field empty will use no-reply@e.gosweetspot.com

If you are using an email address from an email platform like Gmail, Yahoo, Outlook, Hotmail, QQ, 126, 163, iCloud, MSN, Xtra, etc, you must use this option.

or

Option 2: Send using your SendGrid account

You can use your existing SendGrid account or register for one here.  Using your account allows you full visibility of all emails that are sent using our platform.

 



 

To set up your SendGrid account on GoSweetSpot,

  1. Visit Track & Trace Settings and enter your SendGrid API Key.



    Instructions on how to get an API Key  - Creating Your SendGrid Account
     
  2. Ensure your domain is correctly set up on SendGrid
    SendGrid Tutorial
     
  3. Track and Trace Settings - enter your email address.

Frequently Asked Questions

  1. Domain Verification Failure indicates that the domain name on the email provided needs to be correctly set up on SendGrid, either with GoSweetSpot or your own SendGrid account.  
     
  2. Which SendGrid Account is being used? If you have provided a valid API key, all emails relating to your Site will be sent from your SendGrid account.  Otherwise, the system will default to our own SendDrid account.
     
  3. Can I use my Gmail, Yahoo, or Outlook email address? Emails from these platforms are not classed as domains that you own.  You must use the GSS Internal System (no-reply@.gosweetspot.com) as the sender for these emails.

To read more about tracking, check out this article.