Courier Post missing or lost parcel claims must be lodged 21+ days after collection of parcel. Damage to a delivered item or missing contents claims must be filed within 10 days following delivery.
For a damage claim, Courier Post will collect the item and the packaging from the customer and conduct a damage assessment. If the packaging or contents have been disposed of prior to the damage assessment, a claim cannot be lodged.
If the damage assessment results in approval, or for a lost parcel claim, we will require:
- A copy of your customer's invoice/purchase order
- A copy of cost/supplier invoice. NZ Post compensate on the cost value of the product, not the retail value. If the goods are handmade/manufactured by you, we will require supplier's invoices for the raw materials, or a screenshot of a software that determines the cost price to manufacture the goods
- An invoice made out to GoSweetSpot for the cost price of the goods, that were damaged or missing. Do not add the freight cost into this invoice, we do this ourselves
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