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Planned System Outage Saturday 17th October

Hello,

We want to acknowledge the degradation of service experienced on our platform intermittently over the past couple of weeks.

While not all services were affected, our web application and API were extremely slow or only intermittently available during these periods.

This incident was caused by some resource limitations in our current infrastructure. Over the last couple of weeks, we have been actively working with our hosting provider to address this through hardware upgrades. Due to the nature of the upgrade required we haven’t been able to undertake as fast as we would like.

We will be undertaking the upgrade Saturday 17th October, which will result in a scheduled outage from 9pm till 2am. During this time there will be no access to the platform.

Until the upgrade happens, we want to let you know that we have a good grasp on what immediate steps can be taken in the event we experience these issues again.

On the first instance we will disable all reporting access. Pricing services will be disabled for a short moment, to allow capacity free up, and then pricing will be re-enabled. This will only be for a few minutes.

We do understand the inconvenienced caused by this and appreciate your patience in the interim.

As a critical SaaS (software as a service) based courier provider, we take the availability of our platform extremely seriously. I truly regret the inconvenience this may have caused your teams, and assure you that the entire GoSweetSpot team was on deck and working hard to bring all systems back online as soon as the incident occurred.

Sincerely,
Team at GoSweetSpot

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