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Quick Start Guide

Welcome to GoSweetSpot (GSS) 

We've created this quick start guide to help get you creating labels and sending your consignments in no time!

This guide only covers the essentials. Please see the in-depth articles and training when you
have time. 

The following steps outline the process of creating a label to be sent from your "Site" location.     A site is a physical address recognized as a valid collection point by the carriers, and is listed as the default sender address saved in the "Sender" field.

Step 1: Receiver Details

With the sender address set by default, we need to enter the address and required details of the receiver in the "Receiver" section, shown marked with an asterix in the image below. 


Receiver.jpg

GSS validates the address based on the Suburb, State/City, and Postcode, therefore, Building and Street are for you to make sure they are accurately entered.

If the error "Destination: Suburb/City/Postcode is not valid" appears, you will need to re-type the suburb until GSS supplies a suggestion that you can select.

Contact field should contain the name of the receiver. i.e. "Attn: John Smith"

Phone is not mandatory for domestic parcels but does become a requirement while doing international parcels.

Email is not mandatory but, if you enter an email address of the receiver, you can use the "Send T&T" (track & trace email) function of GSS.

GSS automatically sends an email to your receiver with the tracking link once the label is created. The email GSS sends can be customized which will be discussed in later articles.

Step 2: Packages

Packages2.jpg

Now we want to enter the package details of the parcel.

If you have received your intro pack with samples of the GSS satchels, you can select the corresponding size from the stock menu as shown in the image above. Please ensure to alter the weight to the same weight as your package. 

To enter a custom package size, leave the stock option as "Custom" and enter the correct dimensions (cm) and weight (kg's), the cubic (m3) will be calculated automatically.

See this article on measuring unique shaped packages; 
https://support.gosweetspot.com/hc/en-us/articles/212299897-Measuring-and-Weighing-an-item-for-GSS 

Calculated.jpg

Once the package details are entered correctly, click on the calculate freight button and select one of the carriers services provided by clicking the "Go" button, this will also print out your label or download as a pdf. 

Note: You will need to have your thermal printer setup or A5 sheets loaded in your home/office printer in order to create labels. By default your settings should be set to download labels as pdf, however some browsers will block the pop-up action of the pdf.   

The following article explains how to adjust the your browser settings to allow pdf downloads; 
https://support.gosweetspot.com/hc/en-us/articles/213404478-Allowing-GSS-PDF-Downloads

If you're having difficulty with your thermal printer, please see the support videos on the following page; https://support.gosweetspot.com/hc/en-us/categories/360000099935-Support-Videos

Step 3: Booking

Once your parcels are ready with labels on them, click on "Reprint and Manifest" to access the booking page. 

Bookings.jpg

Select the carrier you wish to book with from the carrier drop down list. Tick the check-box on the left of "Connote" and click on the gold "Book Pickup" button as per the image above.


The "Book Pickup" button should turn green however you can always confirm your booking has been accepted but selecting the "Booking History" button on the right hand side of the page as shown in the image below. 

BookingHistory.jpg

We recommend booking at least 1hr prior to the driver's service time.

Please contact the carrier you are booking with if you are unsure of service times of your area. You can find the carriers contact details listed on the account numbers page under billing, shown in the image below.

AccountNumbers.jpg

Please book as early as you can and if possible, confirm the service times with your driver when they arrive.

Note: Cut off times vary for all carriers (i.e. TIL cutoff time is always 1pm)

More details on booking can be found on the Reprints & Manifests page; 
https://support.gosweetspot.com/hc/en-us/sections/360000201435-Reprint-Manifests

Your parcel is now ready for pick up!

Should you or your customer need to check the delivery status of their parcel please see further details on the tracking & history articles which you can access here; 
https://support.gosweetspot.com/hc/en-us/articles/207283297-Tracking-History

If you get stuck, please contact support via phone or email via the support contact form
shown below.

Support.jpg




 




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